We can accept any kind of change request (name change, data change, cancellation, change of rosters) only in justified cases, until 13 January 2026 (Tuesday), 17.00, against a change fee (20 euro).

You will find the voucher in the attachment of the e-mail you received from us, where you can see what services you have requested! Save it to your phone, no need to print it, protect the trees! It is important that you must have the voucher to receive your accommodation, ski pass and any extra services booked (you can download it from your booking at any time). If you have not received a voucher, please let our customer service know (it is not sent for unpaid bookings).

Always check what documents are required for entry as a foreign national. Check that you have accident, sickness and baggage insurance.

Considering that the buses will be filled to the maximum capacity, we ask everyone NOT to exceed the allowed package weight and piece weight! For details, please see "bus travel".

Please take extra care of your valuables, and always lock the room doors and the storage room. Pay particular attention to departure and arrival. Never leave your luggage unattended. Neither the region nor the travel agency can accept any responsibility for valuables left unattended (especially ski and snowboard equipment left on balconies or in corridors).

Some houses have free wifi, others (but not all houses!) have paid internet at the reception, at a cost of €25-40 per week (works from 1 IP address). 

We recommend that you switch to an increased data plan with your own mobile provider for the duration of Snowattack, as there are not as many wifi boxes available as there are rooms in the accommodation. 

During the week, we will share all important information in the official Snowattack Wolmap app. It’s important that you download the app as soon as possible! 🔔

We will also post all key updates in Instagram Stories, please make sure to follow those on-site as well.

Click HERE to join!

Identity card, bank card, insurance policy number, euro cash, cleaning products (depending on accommodation), dishwasher tablets (depending on accommodation), toilet paper (depending on accommodation), towels (depending on accommodation), bathing suit/swimsuit, bed linen (if not included in your package or not requested separately). 

If your accommodation does not include bed linen, or you did not request bed linen from us, make sure to bring your own — it will not be possible to rent it on site anymore! The following accommodation does not include free bed linen and towels: Plein Süd. In addition, towels are not provided in the L'Ours Blanc apartments and in the chalets.

In France, double beds come with 1 large duvet (the sheet and duvet cover are sized accordingly).

The deposit must also be paid for empty beds!

The local service fee included in your booking already contains the tourist tax, so you do not have to pay it on site.

Deposits by property:

• Les Clarines: €800/apartment for 4-, 6-, and 8-person apartments; €1,000/apartment for 10-person apartments

• Plein Süd: €400/apartment

• Residence Au Coeur des Ours: €100/bed (payable for empty beds as well)

• L'Ours Blanc: €400/apartment for 4-person apartments

• Chalets: €1,500/chalet

IMPORTANT! The deposit can only be paid with a physical bank card — not by phone. Refund time can be 30–40 days as well!

The info line can be called from the day of travel (from 16 January 2026)!

+36 70 935 5010

service@snowattack.hu – email address to be used for on-site remarks and issues.

If you have any questions, feel free to contact the Snowattack team!

During the camp, there will be no physical merch shop. Products purchased in the webshop can be picked up at the Les Clarines reception at the specified time.

You can buy find the programs on this WEBSITE!

You can pick up your equipment at the shop assigned to you in the schedule. We will publish the schedule 1–2 days before the camp in a downloadable Excel file under the Equipment menu.

Opening hours: 08:30 – 19:30

+33 476 797 502 

This number is only for accidents that happened on the pitch, make sure that no one else has reported the incident before calling.

(English speaking): 112 

EUB-Assistance (0-24): +36 1 465 3666 - in case you have an insurance at EUB

+ 36 70 450 6339

In several points of the info letter you will find excel sheets where you can search by pressing CTRL+F, please check all worksheets before you call. 😊 Also, please note that changes may be made to the excel sheets if necessary, so please make sure you review them before you start!